Professional Services
Design and delivery of programmes that deliver growth and improve client experience.
As a seasoned business owner I have been a client of most professional services, but also worked in professional services myself. I have used this experience to help executive teams drive growth, improve profitability and enhance the client experience.
Insights
Professional services is full of intelligent and highly skilled people, but not many have worked outside the professional service bubble and fewer still have been clients of the services they offer.
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Monoculture of similar brand propositions
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Ineffective GTM and marketing plans
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Reliance on acquisitions/networking for growth
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Silo culture restricting growth and ability to improve the client experience
Solutions
I design and implement firmwide programmes that address barriers and deliver opportunities.
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Creating a differentiated proposition to resonate with key audiences
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Enabling client centric and holistic advice
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Improving client satisfaction, referral rates and service line penetration
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Strategic business development and GTM plans
